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ABOUT

SHOP

PRINTS
- Limited Edition Posters
- Postcards
BOOKS
- Zines
TEES
- Limited Edition Tees
- Tees
ACCESSORIES
ALL

Account

Products

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“WILDFLOWER” TOTE CORAL

“WILDFLOWER” TOTE CORAL

REFUND / RETURN

We accept returns only for items that are defective, damaged upon arrival, or incorrectly shipped.

To be eligible for a return, you must contact us within 14 days of receiving your order via our [ RETURN / REFUND INQUIRY ] form, including your order number and photographs of the issue.

If your return is approved, we will provide instructions on how to return the item.

Unless the return is due to our error (defective, damaged, or incorrect item), the customer is responsible for all return shipping costs.

Products must be returned in their original condition, including all original packaging.

Non-Returnable Items

We do not accept returns or exchanges for:

- Change of mind
- Incorrect size selection
- Sale items
- Gift cards
- Hand-signed merchandise
- Limited edition merchandise

The above exclusions do not apply to items that are defective, damaged upon arrival, or incorrectly shipped.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. The time it takes for the refund to appear may vary depending on the payment provider and financial institution.

PRIVACY POLICY

STUDIO.H.ARCHIVES ("S.H.A", "we", "us", or "our") operates this online store and website, including its products, content, features, and services (the "Services").

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, use our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you use our Services, we may collect the following personal information:

- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Account information, including information associated with your customer account and account preferences.
- Order and transaction information, including products purchased, order history, returns, refunds, and other transaction details.
- Payment information, including information necessary to process your payment. Payment information may be collected and processed by our payment service providers. We do not need to directly access or store your full payment card details.
- Communications, including information you provide when contacting us about an order, product, return, refund, or other inquiry.
- Device and usage information, including your IP address, browser type, device information, and information about how you interact with our website.
- **Cookie and similar technology information**, which may be used to operate, secure, and improve our website and understand how visitors use our Services.

How We Collect Personal Information

We may collect personal information:

- Directly from you when you create an account, place an order, contact us, subscribe to receive updates, or otherwise provide information to us.
- Automatically when you browse or use our website, including through cookies and similar technologies.
- From third-party service providers that help us operate our online store and provide our Services.

How We Use Your Personal Information

We use your personal information only as reasonably necessary for purposes such as:

- Processing and fulfilling your orders.
- Processing payments, refunds, and returns.
- Arranging shipping and delivery.
- Creating and managing your customer account.
- Providing customer service and responding to your inquiries.
- Maintaining and improving our website, products, and Services.
- Protecting our store and customers against fraud, abuse, and other security risks.
- Complying with applicable legal and regulatory requirements.
- Sending occasional updates about S.H.A., such as new releases, store reopening announcements, or pop-up events, when you have chosen to receive such communications.

We do not intend to send regular promotional or marketing emails. If we send optional email updates, you may unsubscribe at any time using the unsubscribe option provided in the email or by contacting us.

Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for the operation and security of the Services, as well as to remember preferences and understand how visitors use our website.

We may use analytics services, such as Google Analytics, in the future to understand website traffic and improve our Services. If such services are enabled, information may be collected according to the relevant provider's privacy and cookie policies.

You can control or restrict cookies through your browser settings. Depending on your location and applicable law, additional cookie choices or consent mechanisms may be available.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to provide and operate the Services, including:

- Payment service providers, to process payments and refunds.
- Shipping and delivery providers, to fulfill and deliver orders.
- Technology and service providers, such as hosting, security, analytics, and customer-support providers.
- Service providers that help us operate our online store, manage customer accounts, process transactions, and provide other Services.
- Government authorities or other parties, when required by applicable law or when necessary to protect our legal rights, customers, or Services.

We do not sell your personal information.

Third-Party Service Providers

Our online store relies on third-party technology and service providers to operate the Services, process payments, manage customer accounts, provide security, analyze website usage, and fulfill orders.

These providers may process personal information on our behalf and may operate in countries outside your country of residence.

We require our service providers to handle personal information only as reasonably necessary to provide their services and in accordance with applicable laws.

International Data Transfers

Because we may sell and ship products internationally, your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain transaction and accounting records, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will delete or anonymize it where reasonably possible, subject to applicable legal requirements.

Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to applicable legal requirements and exceptions.
- Request restriction or limitation of certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information in certain circumstances.
- Object to certain processing, where applicable.

To exercise your rights or ask questions about how we handle your personal information, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to third-party websites or services, including social media platforms such as Instagram.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required by law, provide additional notice.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us through the contact information or inquiry form available on our website.

TERMS OF SERVICE

Welcome to S.H.A (STUDIO H. ARCHIVES).

By accessing or purchasing from this website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General

S.H.A is an independent artist merchandise project created and directed by Hiroki Sugiyama.

All products are offered subject to availability. We reserve the right to modify, discontinue, or limit the sale of any product at any time.

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use the Services.

2. Products

We make reasonable efforts to display our products and their colors as accurately as possible. However, colors may vary depending on your monitor, device, or screen settings.

S.H.A products may include garments, bags, badges, and other objects produced using various materials and printing or finishing processes.

Minor variations in print, fabric texture, stitching, garment finishing, color, or other production details may occur. Such variations are considered part of the character of the product and are not necessarily considered defects.

Some products may include hand-signed, numbered, or otherwise artist-applied details. Where applicable, these details are described on the individual product page.

We reserve the right to limit the quantity of any product purchased by a customer.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel an order when reasonably necessary, including orders that appear to be fraudulent, unauthorized, or in violation of these Terms.

If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method.

4. Pricing

All prices are displayed in the currency selected on the website.

Prices may be changed at any time without prior notice.

Unless otherwise stated, customers are responsible for any customs duties, import taxes, local taxes, or other fees imposed by the destination country.

5. Shipping

Orders are generally processed within 3–7 business days after payment confirmation.

Estimated delivery times are provided for reference only and may vary depending on the shipping carrier, customs clearance, destination, or other circumstances beyond our reasonable control.

Please ensure that your shipping information is accurate before completing your order.

6. Returns and Refunds

Please refer to our **Return / Refund Policy** for complete information regarding returns and refunds.

Returns are accepted only in the circumstances described in that policy.

7. Intellectual Property

All artworks, product designs, photographs, graphics, logos, texts, and other original content displayed on this website are the intellectual property of Hiroki Sugiyama or S.H.A, unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.

Purchasing a product does not transfer ownership of the copyright or other intellectual property rights in the artwork, design, image, or other creative content associated with that product.

8. Artist-Signed and Limited Edition Products

Some S.H.A products may be individually signed, numbered, or released as limited editions.

Where a product is described as a limited edition, the stated edition size and production details on the relevant product page will apply.

Artist signatures, edition numbers, labels, and other artist-applied details are part of the individual product and should not be altered, removed, or reproduced for commercial purposes.

Unless otherwise stated, a product that is not specifically identified as a limited edition is not considered a limited edition and may be produced again or restocked at S.H.A's discretion.

9. Limitation of Liability

To the fullest extent permitted by applicable law, S.H.A shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or the purchase or use of our products.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

To the extent permitted by law, our liability in relation to a product shall not exceed the amount paid for that product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia, except where applicable law requires otherwise.

12. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective when the revised Terms are published on this website, unless otherwise required by applicable law.

13. Contact

If you have any questions regarding these Terms of Service, please contact us through the contact information or inquiry form available on this website.

SHIPPING

Order Processing

Orders are generally processed within 3–7 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During product releases or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping

We currently ship domestically within Indonesia.

Domestic shipping within Indonesia is charged at a flat rate of Rp 38,000. Orders of Rp 500,000 or more qualify for free domestic shipping.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Customs & Import Duties

Not applicable to domestic orders within Indonesia.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before completing your order.

We are not responsible for delays, additional shipping costs, returned packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible through our [ RETURN / REFUND INQUIRY ].

We will work with the shipping carrier to investigate the issue and assist whenever possible.

Please note that shipping delays caused by carrier operations, weather, natural events, or other circumstances beyond our reasonable control may occur.

CONTACT

Trade Name
STUDIO H. ARCHIVES

Business Hours
Monday – Friday
10:00 AM – 6:00 PM (WITA / UTC+8)

Response Time
We aim to respond to all inquiries within 1–3 business days.

Contact
[ CONTACT ]

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